Shop FAQs

Yes, we have opened international shipping!

Stickers and other small stationary are placed in a packaged, recycled paper envelope with card stock backing and sent by us personally.

Enamel pins are packaged on a backing card. To protect the pin post, the packaging requires a small bubble envelope. Pins are and sent by us personally as well.

Please note that if you order large items along with small ones, they may be shipped separately due to different packaging needs; to ensure your order arrives safely and undamaged.

Larger products such as tote bags are designed by us and other local artists, but printed and shipped individually by Printful. They will arrive in poly mailers or cardboard boxes. Prints will be packaged in mailing tubes or rigid mailers. Each product ordered by Printful is individually made to reduce waste and our carbon footprint.

Please note also that if you order multiple items, they may be shipped separately due to different packaging needs to ensure your order arrives safely and undamaged.

If applicable, tracking information will be sent to your email once your order has been fulfilled.

Tracking is included for all orders except for stickers.

Small products that we ship personally will be packaged and shipped on Thursdays. We do our best to meet these shipping estimates, but shipping times may vary slightly based on your location.

Canada: Approximately 5-22 business days (Tracking Included.)
International: Approximately 5-14 business days (Tracking Included.)

Products such as clothing, mugs, and tote bags are printed individually each time an order is made. These products typically take between 2-5 business days for fulfillment, and shipping times are added on top of that. We’ll do our best to meet these shipping estimates, but shipping times may vary slightly based on location and delays at customs.

Canada: Approximately 5-15 business days (Tracking Included.)
International: Approximately 10-25 business days (Tracking Included.)

If you are not 100% happy with your order, we gladly accept returns. If you would like to return an item, please contact us either at shop@vanratclub.com or through our contact form before sending the item back.

Please contact us within: 14 days of delivery.

Ship items back within: 30 days of delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your return. How you receive your refund will be based on your payment method as listed below.

Payment Methods:

• Credit card: The refund will appear in your account in 5 to 10 business days.

• Gifts: If the item was a gift shipped directly to you, you can choose between an exchange or a discount code worth the value of your return.

Since we are a small organization, buyers are responsible for return shipping costs (unless returning due to damaged items). If the item is not returned in its original condition (unless returning due to damaged items), the buyer is responsible for any loss in value.

The following items can't be returned or exchanged due to the nature of the product (unless they arrive defective or damaged):

Custom or personalized orders.

Digital downloads.

Sale items.

We try to package our orders for shipping, or place an order for printing as soon as possible. Due to this, once an order has been placed we do not typically accept cancellations. If there is an urgent issue (such as a wrong address) please get in touch with us and we’ll do our best to correct the error if the orders haven’t been sent out yet.

Please allow a few extra days, in case the delay is due to a problem at the post office or delay in customs. Unfortunately related issues such as these are out of our control. If after a few extra days of waiting you still have not received your order, please email us at shop@vanratclub.com or through our contact form and we will do our best to figure out where your order is.

We do our best to ensure that your order is in perfect condition and packed correctly when it leaves our hands. If we missed an issue, or if it got damaged in the mail, please email us at either shop@vanratclub.com or through our contact form; we will work out a refund or an exchange based on individual situations. We are sorry for the inconvenience!

Please contact us within: 14 days of delivery.

We may require photos of the damage for insurance purposes, so please do not throw the item(s) or the packaging away.

Any other issues or concerns?

Please contact us and we’ll do our best to help!